Appointment booking
Checks the doctor, the day and the slot, confirms the patient's name and number, and logs the booking. Reschedules and cancellations too, without a queue.
Use case, healthcare
The receptionist who answers every call, including the 11pm ones
A clinic front desk juggles walk-ins, files and a phone that never stops. Aitelz Voice picks up every call, books the appointment, answers timing and fee questions in natural Hinglish, and keeps working after the shutters come down.
What it handles
The calls your front desk repeats fifty times a day
Hinglish, naturally
Deepgram speech recognition handles the way patients actually talk, Hindi and English mixed mid sentence. No "press 1 for English" gate at the door.
After-hours cover
Nights, Sundays, festival weeks. The line answers around the clock, books the morning slots, and flags anything urgent so no call dies in a missed-call list.
Timings, fees, directions
OPD hours, consultation fees, which floor, which building. The persona knows your practice, so the answer is instant and consistent every single time.
Interruptions welcome
Patients cut in, and that is fine. Barge-in means the agent stops mid sentence and listens, with responses landing in under two seconds. It feels like staff, not a bot.
A record of every call
Recordings and transcripts for the whole line. Review how bookings were handled, settle "but I called" disputes, and keep the practice audit friendly.
A missed call is a missed patient
At about Rs 2 per minute, the line pays for itself on the first recovered appointment. See the full economics, or other use cases like 24x7 support.