The repetitive 80 percent
Order status, timings, returns, how-do-I questions. The agent answers from your knowledge and persona, consistently, without a single hold tone.
Use case, customer support
A support line that never queues, sleeps or burns out
Most support calls are the same ten questions. Aitelz Voice answers them instantly, in Hinglish, at 3pm or 3am, and hands the genuinely hard calls to your team with the full transcript attached. Customers stop waiting, agents stop repeating themselves.
What it handles
Deflect the routine, escalate the real
Escalation to humans
Complex issues, angry callers or anything outside the guardrails get routed to your team, with the recording and transcript so nobody asks the customer to repeat the story.
Truly 24x7
Nights, weekends and festival rushes cost the same about Rs 2 a minute as a Tuesday morning. Coverage stops being a staffing problem and becomes a line item.
Feels like a person
Sub 2 second responses and barge-in, so customers can interrupt and redirect mid sentence. Deepgram keeps up with Hinglish, accents and background noise.
Every call, on record
Recordings and transcripts across the whole line. Mine them for the questions you should fix upstream, and audit quality without listening in live.
Inbound and outbound
Answer the support line and make the follow-up calls, delivery confirmations and feedback callbacks from the same console on the same Indian numbers.
Give your team the calls that deserve a human
Start with one number and one persona in the console. Compare the cost against a night shift on the pricing page, or browse other use cases like clinic reception.